Date | Issue | Time of Outage | Time restored | Scheduled | Resolution |
Year 2010 |
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7/22 | Some DAC emplysees’ network access affected because IT Department replaced a power supply on a switch | 7:00AM | 7:05AM | Yes | Power supply replaced |
7/02 | The PROMT system is temporarily unavailable due to faulty patch | 10:00AM | 11:10PM | Removed a faulty patch | |
7/01 | The PROMT system is temporarily unavailable due to malfunction of an application server | 8:20AM | 8:40AM | Rebooted Server | |
6/18 | Installation of Emergency Generator – Power shut down at District | 7:00AM | 7:30PM | Yes | Emergency Generator installed |
6/11 | Peralta Homepage, BCC & Merritt website down due to security patch error | 8:30AM
10:15AM |
8:40AM
10:40AM |
Rebooted Server | |
6/5 | The PeopleSoft HR and Student Administration modules were unavailable for schedule Maintenance | JUNE 5 from 2:00AM | June 6 at 8:00AM | Yes | Maintenance Completed |
5/17 | Server failure | 8:45AM | 11:20AM | Brought Finance Module up on another server | |
5/11 | An application server was down. Emergency reboot of the PeopleSoft Finance module | 1:20PM | 1:30PM | Yes | Rebooted Server |
5/1 | Network failed over to secondary firewall due to upgrading of primary firewall software | 9:00AM | 2:00PM | Moved back to primary firewall | |
4/26 | The PROMT system is temporarily unavailable due to malfunction of primary load balancer | 9:45AM | 10:00AM | Switch to back up load balancer | |
4/14 | Peralta Homepage, BCC & Merritt website down due to overnight patch error | 8:00AM | 9:20AM | Rebooted Server | |
3/31 | Windows update caused an network Issue with our DNS | 8:00AM | 9:20AM | Rebooted Server | |
1/14 | PeopleSoft HR, BI, & SA Equipment Replacement | 5:00PM | 8:00PM | Replacement Completed | |
1/8 | PeopleSoft System Maintenance | 12:00AM | 2:00AM | Maintenance Completed | |
Year 2009 |
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12/18 | Cisco Storage Switch & EMC Storage Processor | 4:00AM | 4:00AM | ||
11/14 & 15 | Exchange 2007 Server Maintenance Upgrade | 8:00PM | 2:00PM | Maintenance Completed | |
10/31 | Business Intelligence System | 3:00PM | |||
10/8 | PeopleSoft System slow down | 10:44AM | 1:00PM | ||
8/31 | Mainframe shut down | 4:00PM | 4:30PM | Maintenance Completed | |
7/29 | City of Oakland Electrical Outage | 9:00AM | PG&E Replaced Transformer | ||
6/30 | Power Redistribution. Network Services Unavailable | 5:00PM | 7:00PM | Power Redistributed | |
6/3 | PG&E Transformer fire. Electrical affected. Network services down | 11:45AM | 7:00PM | PG&E Replaced Transformer | |
5/19 | Server Room Electrical Upgrade | 9:00AM | 9:00PM | Yes | Electrical Upgrade Completed by Physical Plant |
5/14 | Server Room Electrical Outage – all services affected | 12:00PM | 3:00PM | Power Restored by Physical Plant | |
5/11 | Server Room Electrical Outage – all services affected | 10:00AM | 11:00AM | Power Restored by Physical Plant | |
5/8 | 4 digit dialing and voice mail unavailable for District and Laney College | 10:00AM | May 9 12:00PM | Advantel Restored service | |
4/23 | Power outage in server room. District and Laney College network and telephone services affected | 9:00AM | 10:00AM | Power Restored by Physical Plant | |
4/23 | Emergency reboot of voice mail equipment due to earlier power outage | 2:30PM | 2:45PM | Reboot server | |
4/9 | Reset internet connection | 12:00PM | 12:10PM | Yes | Reset connection |
3/22 | Installation of new HVAC and UPS systems in Server Room – Electrical disconnected | 6:00AM | 3:00PM | Yes | Install new HVAC and UPS System |
3/18 | W:Drive maintenance | 9:00PM | 11:00PM | Yes | Maintenance Completed |
2/14 | Server Room Air Conditioning malfunctioned bringing services down | 6:00AM | 12:00PM Feb 16 | Physical Plant repaired HVAC. IT Dept brought services up. One server damaged | |
1/20 | Finance Module unable to access | 10:00AM | 11:00AM | ||
1/16 | COA Website down for maintenance | 3:00PM | 5:00PM | Yes | Patches installed on server |
Year 2008 | |||||
12/26 | EMC Drive Update for PS system and Exchange system | 9:00AM | 9:00PM | Yes | Update applied |
12/16 | AT&T lines down. 7 digit dialing not available | 10:00AM | 2:30PM | AT&T restored service | |
12/11 | Move PS Servers to faster Cisco switch | 12:00PM | 12:20PM | Yes | PS Servers moved to new switch |
12/9 | College websites moved to faster servers | Merritt 10:00AM to 12:30PM BCC 12:30 to 3:00PM Laney 3:00PM to 6:00PM | Yes | Websites moved to newer servers | |
11/10 | College websites brought down for emergency maintenance | 9:00AM | 9:20AM | Servers needed to be rebooted | |
11/7 | Redirect to PROMT system not functioning | 4:45PM | 5:45PM | Reboot outside DNS | |
10/31 | Peralta website down for maintenance | 9:30AM | 10:30AM | Maintenance Completed | |
10/30 | Issue accessing PROMT | 10:20AM | 10:45AM | System rebooted | |
10/29 | Peralta website down for maintenance | 7:00PM | 8:00PM | Yes | Server maintenance |
10/23 | Issues accessing PROMT | 10:30AM | 12:00PM | Reinstall PS Application server software on one server | |
10/22 | Sporadic problems accessing PROMT | 10:30AM | 12:00PM | Application server software bug on one of two applications servers | |
10/5 | PS and Email system maintenance | 3:00PM | 5:00PM | Yes | Maintenance Completed |
9/26 | DNS issue resulting in access issues with services | 10:00AM | 11:00AM | DNS Server rebooted |