Past System & Network Status

Date Issue Time of Outage Time restored Scheduled Resolution
Year 2010
7/22 Some DAC emplysees’ network access affected because IT Department replaced a power supply on a switch 7:00AM 7:05AM Yes Power supply replaced
 7/02 The PROMT system is temporarily unavailable due to faulty patch 10:00AM 11:10PM Removed a faulty patch
7/01 The PROMT system is temporarily unavailable due to malfunction of an application server 8:20AM 8:40AM Rebooted Server
 6/18 Installation of Emergency Generator – Power shut down at District 7:00AM 7:30PM  Yes Emergency Generator installed
 6/11 Peralta Homepage, BCC & Merritt website down due to security patch error 8:30AM




Rebooted Server
 6/5 The PeopleSoft HR and Student Administration modules were unavailable for schedule Maintenance JUNE 5 from 2:00AM June 6 at 8:00AM  Yes Maintenance Completed
 5/17 Server failure  8:45AM 11:20AM Brought Finance Module up on another server
 5/11 An application server was down.  Emergency reboot of the PeopleSoft Finance module  1:20PM  1:30PM  Yes Rebooted Server
 5/1 Network failed over to secondary firewall due to upgrading of primary firewall software  9:00AM  2:00PM Moved back to primary firewall
4/26 The PROMT system is temporarily unavailable due to malfunction of primary load balancer 9:45AM 10:00AM Switch to back up load balancer
4/14 Peralta Homepage, BCC & Merritt website down due to overnight patch error 8:00AM 9:20AM Rebooted Server
3/31 Windows update caused an network Issue with our DNS 8:00AM 9:20AM Rebooted Server
 1/14 PeopleSoft HR, BI, & SA Equipment Replacement 5:00PM 8:00PM Replacement Completed
  1/8 PeopleSoft System  Maintenance 12:00AM   2:00AM Maintenance Completed
Year 2009
  12/18 Cisco Storage Switch & EMC  Storage Processor 4:00AM 4:00AM
  11/14 & 15 Exchange 2007 Server Maintenance Upgrade 8:00PM 2:00PM Maintenance Completed
  10/31 Business Intelligence System 3:00PM
  10/8 PeopleSoft System slow down 10:44AM 1:00PM
  8/31 Mainframe shut down 4:00PM 4:30PM Maintenance Completed
  7/29 City of Oakland Electrical Outage 9:00AM PG&E Replaced Transformer
  6/30 Power Redistribution. Network Services Unavailable 5:00PM 7:00PM Power Redistributed
  6/3 PG&E Transformer fire. Electrical affected. Network services down 11:45AM 7:00PM PG&E Replaced Transformer
  5/19 Server Room Electrical Upgrade 9:00AM 9:00PM Yes Electrical Upgrade Completed by Physical Plant
  5/14   Server Room Electrical Outage – all services affected 12:00PM 3:00PM Power Restored by Physical Plant
  5/11 Server Room Electrical Outage – all services affected 10:00AM 11:00AM Power Restored by Physical Plant
  5/8 4 digit dialing and voice mail unavailable for District and Laney College 10:00AM May 9 12:00PM Advantel Restored service
  4/23 Power outage  in server room. District and Laney College network and telephone services affected 9:00AM 10:00AM Power Restored by Physical Plant
4/23 Emergency reboot of voice mail equipment due to earlier power outage 2:30PM 2:45PM Reboot server
4/9 Reset internet connection 12:00PM 12:10PM Yes Reset connection
3/22 Installation of new HVAC and UPS systems in Server Room – Electrical disconnected 6:00AM 3:00PM Yes Install new HVAC and UPS System
3/18 W:Drive maintenance 9:00PM 11:00PM Yes Maintenance Completed
2/14 Server Room Air Conditioning malfunctioned bringing services down 6:00AM 12:00PM Feb 16 Physical Plant repaired HVAC. IT Dept brought services up. One server damaged
1/20 Finance Module unable to access 10:00AM 11:00AM
1/16 COA Website down for maintenance 3:00PM 5:00PM Yes Patches installed on server
Year 2008
12/26 EMC Drive Update for PS system and Exchange system 9:00AM 9:00PM Yes Update applied
12/16 AT&T lines down. 7 digit dialing not available 10:00AM 2:30PM AT&T restored service
12/11 Move PS Servers to faster Cisco switch 12:00PM 12:20PM Yes PS Servers moved to new switch
12/9 College websites moved to faster servers Merritt 10:00AM to 12:30PM BCC 12:30 to 3:00PM Laney 3:00PM to 6:00PM Yes Websites moved to newer servers
11/10 College websites brought down for emergency maintenance 9:00AM 9:20AM Servers needed to be rebooted
11/7 Redirect to PROMT system not functioning 4:45PM 5:45PM Reboot outside DNS
10/31 Peralta website down for maintenance 9:30AM 10:30AM Maintenance Completed
10/30 Issue accessing PROMT 10:20AM 10:45AM System rebooted
10/29 Peralta website down for maintenance 7:00PM 8:00PM Yes Server maintenance
10/23 Issues accessing PROMT 10:30AM 12:00PM Reinstall  PS Application server software on one server
10/22 Sporadic problems accessing PROMT 10:30AM 12:00PM Application server software bug on one of two applications servers
10/5 PS and Email system maintenance 3:00PM 5:00PM Yes Maintenance Completed
9/26 DNS issue resulting in access issues with services 10:00AM 11:00AM DNS Server rebooted