Online Help Home

Help Desk for Students and Faculty at Berkeley City College

2050 Center Street, Berkeley, CA 94704 - (510) 981-2800

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For Students

• Do you need help with Passport or enrollment?
  Contact Admissions & Records at BCC (510) 981-2805 – BCC Rm 152 – admissions@peralta.edu – Hours of Operation: M,T,Th,F 8:00am – 4:30pm / Wednesday 8:00am- 7:00pm / Saturday and Sunday Closed
  Student Passport Website at: http://passport.peralta.edu

• Who do I contact if I have trouble with my online classes?
  The Spring 2013 Online Course Website (Moodle) is at: http://online.peralta.edu/spring2013
  Contact the Distance Education Helpdesk for assistance at online@peralta.edu.
  District Distance Education Website: http://web.peralta.edu/de/
  BCC Online Education Website:  http://www.berkeleycitycollege.edu/wp/de/

• Do you need help with your Peralta Student Email?
  Please visit: http://web.peralta.edu/it/studentemail/
  For additional assistance contact: helpdesk@cc.peralta.edu – In your email, please include a brief description of your issues along with the following: Full name, Student ID#, Passport Username

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For Faculty

• Do you need help with your BCC website or Moodle shell?
  Contact the Web Tech Assistant at support@eberkeley.org – Your DE coordinator at BCC is Fabian Banga – fbanga@peralta.edu – Room 541 (Fabian’s office hours: T,Th 10-12; Web Tech Asst office hours: M,W 10-2; or by arrangement)
  More about Online classes at BCC:  http://www.berkeleycitycollege.edu/wp/de/

• Do you need help with your Peralta email or have issues with Passport?
  District IT Website with technical support and tutorials: http://web.peralta.edu/it/
  Contact the Peralta Help Desk at helpdesk@peralta.edu
  Corrections to the Directory Phone or Names: Email helpdesk@peralta.edu

• District Information Technology Help Desk (for PROMT/PASSPORT/faculty email account issues) - (510) 587-7800 - helpdesk@peralta.edu

• BCC Information Technology (for local computer technology issues): Room 356 - (510) 981-2844 - BCC-IT@peralta.edu

• BCC Audio-Visual (for local audio and video issues): Room 357 - (510) 981-2873 - BCC-AV@peralta.edu

• Peralta Outlook Web Access (email online): http://myperalta.org

• For PROMT/Passport by Web VPN (off-site access): http://access.peralta.edu

• For Peralta Email by Outlook Web access: https://mail.peralta.edu/owa

• Peralta Forefront (email filter and blocked messages):  https://quarantine.messaging.microsoft.com
• Passport Self Service Online Training and Documents – available from PROMT
  Video Tutorial:Part 1: Downloaddata file
  Part 2: Create attendence roster form
  Part 3: Create grade roster form